Return Policy

VoltRida Returns Policy

Effective within Australia

At VoltRida, we design and supply premium e-bikes built for performance, reliability, and longevity. This

Returns Policy outlines when returns are accepted and how they are handled. This policy operates in

addition to your rights under the Australian Consumer Law (ACL).

Change-of-Mind Returns

Change-of-mind returns may be accepted within 7 days of delivery, provided that the e-bike is unused,

unridden, unmodified, and returned in its original packaging with all accessories, manuals, and keys

included.

Return shipping costs are the responsibility of the customer. A restocking and inspection fee of up to

15% may apply to cover handling, quality checks, and repackaging.

Returns Not Accepted for Change of Mind

Change-of-mind returns will not be accepted if the e-bike has been ridden, shows signs of use, has been

modified, or is returned outside the 7-day return window.

Returns are also not accepted for Limited Edition, custom-configured, clearance, or discounted

products, or where the reason for return relates to personal preference such as comfort, ride feel, speed,

range, appearance, or colour.

Faulty or Defective Products

If your VoltRida e-bike has a fault or defect, you are entitled to remedies under the Australian Consumer

Law. Depending on the nature of the issue, this may include repair, replacement, or refund for a major

failure.

Faults will be assessed in line with VoltRida’s Warranty Policy. Damage caused by misuse, accidents,

unauthorised modifications, improper assembly, or lack of maintenance is not considered a defect.

Inspection & Assessment

All returns are subject to inspection before approval. If a returned e-bike does not meet the return

conditions, it will be returned to the customer at their expense.Return Shipping

Customers are responsible for safely packaging and returning the e-bike. VoltRida is not responsible for

damage incurred during return transit due to inadequate packaging. We strongly recommend using

insured and tracked freight.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are

entitled to a replacement or refund for a major failure and compensation for any other reasonably

foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to

be of acceptable quality and the failure does not amount to a major failure.